Reblogged from The Maryland Injury Lawyer Blog. This guy sound knowledgeable, and so it might be worthwhile to read this and see if there's more to the story than has come out in the blogosphere so far:
The Internet Hates Progressive Insurance.. But Should It?
An email he received from Progressive is here.
Still no answer to why Progressive was litigating against their own customer, though. Bad, bad, bad visuals, that. I've had to leg-wrestle with my own insurance companies several times, but it was usually due to simple muddle & not malice. Glad I've been spared this scenario...